Orders

TAS Orders Policy

For all policy order information in relation to Sydney, NSW or Melbourne, VIC, read the below.

Packed items

If an order contains more than one item in a pack, we will proceed on that basis that we are happy to refund separate items, otherwise return all items in the pack for a full refund. See our  returns and refunds policy.

Do I have to pay customs charges on my orders?

Unfortunately, The Affordable Service (TAS) is unable to determine what custom charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All custom charges will be payable by the customer and will not be covered by theaffordableservice. For more information, contact your local customs office.

What if I have not received my order?

If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses. Feel free to contact us at [email protected] for an update on the status of an order.

How can I pay for my order?

theaffordableservice has got your back! We accept the following payment cards: Visa, Visa Debit and MasterCard. We also accept PayPal payments.

Is it safe to order online?

You can rest assured that shopping with TAS is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address, email and bank details are kept safe and secure.

Can I make changes to my order?

Unfortunately, once you have placed an order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at [email protected] with your order number, the name/product code of the item you were supposed to receive and any further details. We will bein touch within 3 business days to resolve your issue.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy as it details the process.